Online and Advanced Sales & Marketing Support for Fitness Clubs
Key to the Healthhaus brand is a concierge mentally of service and a 360 approach to wellness. To get this right involves a very well defined and process driven customer service strategy and staff training programme.
Duncan Green has been instrumental in advising us on strategies that improve retention both in terms of clients but also staff. I was extremely impressed throughout with Duncan's attention to understanding our brand values, staffing model and subsequent advice to ensure we deliver on our promise " to take fitness personally".
Duncan is an out and out motivator who inspires and develops team spirit from the outset. I would recommend his services for any club owner who want to avoid the common mistakes and attrition which is so rife in this industry.
Healthaus Founder and Director
Since introducing the SMART system from Momentum Business Development in November 2008 our member retention has improved significantly. We have had some great feedback from our members who really appreciate the personal support they receive from their nominated Fitness Instructor. Our staff like the system as their job role is now much more structured and rewarding than before. We estimate that if our attrition trend had continued at previous levels we would now have 280 fewer members than we actually have. The financial implications of that don?t bear thinking about!
I am convinced that the SMART system has made a significant contribution to our improved member retention and as a by-product to our fitness team morale.
Head of Operations,
We engaged Momentum to support the effective opening of our new 'in house' facility, Little Venice Sports Centre with a particular focus on pre and post opening membership sales, marketing and training for fitness suite staff.
The quality of support provided has been excellent and innovative which has resulted in sales targets being exceeded. We have extended the arrangements with Momentum to include our other in house facility and we'd certainly recommend Momentum to other facility operators and local authorities.
Operational Director- Sport & Leisure,
Westminster City Council
Slough Community Leisure have worked with Momentum Business Development for the past three years. During this time our sales teams have received excellent training workshops which have developed both their skills and confidence. This has been proved through the increase in sales due to the strong sales processes in place.
Duncan Green MD, has been a huge support to a number of staff at Slough Community Leisure, from sales teams to CEO. He has guided the company through difficult times and helped us maintain a successful business, even with an increasing number of competitors coming into the area.
Overall Duncan Green has helped our business develop and go from strength to strength, he has given sound advice and guided us to improve both our image and our business future. Momentum BD is an excellent training provider for anyone looking to improve processes and meet todays challenging targets.
Membership and Sales Manager
Slough Community Leisure
Duncan’s training is very different; he looks at your processes and shows you how this can be improved. The difference is Duncan doesn’t teach, he coaches and delivers fantastic ideas that are bespoke to your leisure situation, be it at the front of house or high up in the management cloud. The training was a breath of fresh air, and couldn’t have helped us more.
Sales & Reception Manager
Mountbatten Leisure Centre
I have millions of ideas in which I would love to implement into my gym and gym team, Duncan really did show me what the best ways to do this was. He showed me the whole process of launching an idea all the way through to growing the idea to increase profitability. Fantastic training from a true giant in the industry.
Health & Fitness Manager
Mountbatten Leisure Centre
020 79 172 780
180 Piccadily, London, W1J 9HF
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