Half the battle in making your club work for new members is getting them to feel comfortable in their new surroundings. That’s largely down to your new member induction process.
It’s where clubs make sure that customers understand how to work everything, know where everything is, understand what’s available to them under their membership scheme and what to do if they need help.
Research shows that peoples preferred method of learning and absorbing information vary significantly from person to person. Clubs may therefore need to rethink their new member induction process and how its delivered to get the best results.
Here’s 18 typically required things that your customers will want to be shown…
So, take these useful tips and make sure that you’re including them all in your induction process.